FAQ

• 1. What area are you in?

  We are the factory, located in China busy in production of aerial FTTH solution consist of:

  - fiber cable,

  - pre-terminated patch cords,

  - cable clamps and brackets,

  - outdoor and indoor termination boxes, access terminals

  We produce a solution for optical distribution network ODN.

• 2. Are you the direct manufacturer?

  - Yes, we are direct factory with years of experience.

• 3. Where is your factory located?

  - Jera Line’s factory located in China, Yuyao Ningbo, welcome to visit our factory.

• 4. Why I should choose Jera Line?

  - We offer very competitive price.

  - We produce a solution, with suitable product recommendations.

  - We have the stable quality control system.

  - After sales product guarantee and support.

  - Our products were adjusted to work with each other to operate in a system.

  - You will be granted by additional advantages (cost efficiency, application convenience, new product usage).

  - We are committed to long term refashions based on trust.

• 5. Why you can offer competitive prices？

  - Because we the direct factory has competitive prices, find more info here:https://www.jera-fiber.com/competitive-price/

• 6. Why can you offer stable quality?

  - Because we have quality system, find more details

  https://www.jera-fiber.com/about-us/guarantee-responsibility-and-laboratory/

• 7. Do you offer a guarantee on your products?

  - Yes, we provide product guarantee. Our vision is to build a long-term relationship with you. But not one-shot order.

• 8. How can I save logistics cost working with you?

  - You can decrease up to 5% of your logistics cost working with us.

  Save Logistic Cost – Yuyao Jera Line Fitting Co., Ltd. (jera-fiber.com)

• 9. What are the main products that you produce?

  - We produce a solution, for aerial fiber optic cable FTTH/FTTX deployment (cable + clamps + boxes), constantly developing new products.

• 10. What's your trade term and payment terms?

  - We accept FOB, CIF trade terms, and for payments we accept T/T, L/C at sight.

• 11. Can you produce OEM orders?

  - Yes, we can. Also we can customize packaging design, brand naming, etc. upon requirements.

• 12. Can you offer me product’s Customization and R & D?

  - Yes, we have RnD department, Molding department, and we consider customization, and introducing the changes to current products. All depends on your project requirement. Also can develop new product per your request.

• 13. What's your MOQ of new customers?

  - Absence of MOQ criteria for first order.

• 14. Can you provide free samples?

  - Yes, we provide samples, which will same to the order.

• 15. Will the quality of ordered products be the same to the sample what I have confirmed?

  - Sure, the quality of order products is always the same to quality of samples that you’ve confirmed.

• 16. Where can I see yours’s products application?

  - Visit our youtube channel
  

• 17. How to get in touch with you?

  - Via email:info@jera-fiber.com. Welcome to contact us.

• 18. Where can I download your latest catalog

  - Here you can do it: https://www.jera-fiber.com/about-us/download-catalog-2/

• 19. Do you have global experience?

  Yes, we have. Jera line is operating according to ISO9001:2015 and we have partners and customers in many countries and regions. Every year, we go abroad to participate in exhibitions and meet like-minded friends.